Christopher A. Lee
About Christopher A. Lee
Christopher A. Lee is a Sr. Enterprise Account Executive at SmartAction, where he focuses on enhancing customer satisfaction and agent experience through AI solutions. He has extensive experience in the field of Conversational AI, having worked with various companies in sales and account management roles since 2002.
Work at SmartAction
Christopher A. Lee serves as a Senior Enterprise Account Executive at SmartAction, a position he has held since 2023. In this role, he focuses on leveraging advanced AI solutions to reduce cost per call while enhancing customer satisfaction and agent experience. His work involves continuous optimization of AI tools post-deployment to ensure the high performance of virtual agents.
Previous Experience in Sales
Prior to his current role, Christopher A. Lee accumulated extensive experience in sales across various companies. He worked at Five9 as an Account Executive from 2015 to 2017 and at LiveVox as a National Account Executive from 2021 to 2023. His earlier roles include positions at 8x8, Inc., MegaPath, GetFeedback, Inc., Nextiva, Vidyo, TrustArc, and Cisco Meraki, where he held various account executive and sales roles.
Expertise in Conversational AI
Christopher A. Lee has been involved in pioneering virtual agents since 2002, demonstrating significant expertise in the field of Conversational AI. He specializes in delivering 24/7 self-service solutions across multiple channels, including voice, chat, and SMS. His work utilizes AI technologies from major providers such as Google, Microsoft, and GPT-3 to enhance the performance of virtual agents.
Education and Professional Development
While specific educational details are not provided, Christopher A. Lee's extensive career in sales and technology indicates a strong foundation in business and communication skills. His continuous engagement in the field of AI and customer service solutions suggests a commitment to professional development and staying current with industry advancements.