Dave Steele
About Dave Steele
Dave Steele is a Customer Experience Specialist with a Bachelor's degree in Communications from Fort Lewis College. He has extensive experience in marketing and project management, having worked in various roles at Verizon and currently at SmartAction.
Work at SmartAction
Dave Steele currently serves as a Customer Experience Specialist at SmartAction, a position he has held since 2021. He operates within the Dallas-Fort Worth Metroplex, focusing on enhancing customer interactions and satisfaction. His role involves applying his extensive background in customer experience to improve service delivery and address client needs effectively.
Education and Expertise
Dave Steele earned a Bachelor's degree in Communications from Fort Lewis College, where he studied from 1992 to 1997. His educational background supports his expertise in customer experience, particularly in areas such as email, digital, and mobile marketing. He has also undergone Agile Product Owner training, which has strengthened his project management capabilities.
Background in Verizon
Dave Steele has a significant history with Verizon, where he worked in various roles from 2007 to 2020. His positions included Project Manager for Alternate Channel Development, Sr Staff Consultant as QAR Manager for Verizon Plus, and Marketing Program Manager focusing on Customer Experience. His tenure at Verizon provided him with a strong foundation in customer experience management and crisis resolution.
Previous Experience at Trendline Interactive
Before joining SmartAction, Dave Steele worked as an Account Supervisor at Trendline Interactive for eight months in 2020. In this role, he contributed to client management and marketing strategies, leveraging his skills in customer experience to drive results.
Achievements in Customer Experience
Throughout his career, Dave Steele has implemented Lean Six Sigma methods to enhance process improvement and problem-solving capabilities. He has demonstrated expertise in UX and journey mapping, which has contributed to improved customer experiences. His skills in statistical analysis and data mining have supported strategic decision-making, leading to programs that significantly improve customer take rates and reduce costs.