Adam Roy
About Adam Roy
Adam Roy is a Customer Adoption Analyst at SmartBear, where he has worked since 2020. He has a background in psychology and business administration, with extensive experience in the insurance sector, particularly at Aevo Insurance Services.
Current Role at SmartBear Software
Adam Roy serves as a Customer Adoption Analyst at SmartBear, a position he has held since 2020. In this role, he focuses on enhancing customer engagement and ensuring that clients effectively utilize SmartBear's software solutions. His responsibilities include identifying customer needs, providing support, and facilitating the adoption of new technologies to improve user experience.
Previous Experience at Aevo Insurance Services
Prior to his current role, Adam Roy worked at Aevo Insurance Services, a division of The Advocator Group, for several years in various capacities. His roles included Hearing Coordinator from 2010 to 2012, Training Manager in 2009, Program Manager & Licensed Medicare Specialist from 2013 to 2020, and Call Center Team Lead from 2007 to 2008. His diverse experience at Aevo contributed to his understanding of business processes and customer service.
Education and Academic Background
Adam Roy holds a Bachelor of Arts (B.A.) in Psychology from Gordon College, where he studied from 2001 to 2005. He also obtained a Graduate Certificate in Business from Salem State University, completing his studies in Business Administration and Management from 2014 to 2015. His educational background supports his analytical skills and understanding of business dynamics.
Skills and Expertise in Business Processes
Adam Roy has demonstrated a strong ability to identify patterns and areas for strategic improvement in business processes. He possesses a keen eye for compliance, ensuring that all new business initiatives adhere to relevant rules and regulations. His passion for discovering new ideas contributes to delivering measurable results in projects.
Entrepreneurial Initiatives
Adam Roy spearheaded the creation of a successful insurance brokerage as a startup within a parent company. This initiative showcases his entrepreneurial skills and ability to drive new ventures while ensuring compliance and productivity.