Andrew Waisnor
About Andrew Waisnor
Andrew Waisnor is a Renewal Specialist at SmartBear, where he has worked since 2019. He has over eight years of experience in customer service roles across various industries, including retail and corporate environments.
Work at SmartBear Software
Andrew Waisnor has been employed at SmartBear as a Renewal Specialist since 2019. In this role, he is responsible for managing customer renewals and ensuring client satisfaction. His position is based in Somerville, Massachusetts, where he has contributed to the company's customer retention efforts for over five years.
Previous Experience in Customer Service
Andrew Waisnor has accumulated over eight years of experience in customer service across various industries. His career includes roles at Golf Galaxy as a Sales Specialist, where he worked for five months in 2018, and at Tufts Health Plan as a Customer Relations Specialist for six months in 2017-2018. He also served as a Business Development Representative at Goji for three months in 2017, focusing on lead qualification.
Retail Experience
Prior to his current role, Andrew worked in retail for several companies during his college years. His experience includes positions at JCrew, Under Armour, and Lids Sports Group. These roles helped him enhance his customer service skills and provided a foundation for his transition into corporate environments.
Education and Expertise
Andrew Waisnor earned a Bachelor's degree in Business Administration and Management from the University of Massachusetts Lowell, completing his studies from 2013 to 2017. His educational background supports his expertise in customer relations and business operations, which he has applied throughout his career.
Early Work Experience
Andrew gained early work experience as a caddy at Salem Country Club, starting at the age of 14. This role contributed to his development of interpersonal skills and customer service awareness, laying the groundwork for his future positions in retail and corporate settings.