Clayton Konopacz
About Clayton Konopacz
Clayton Konopacz is a Service Desk Analyst at SmartBear, where he has worked since 2020. He previously held positions at Bay State IT and EBI Consulting, and he holds a Bachelor of Science in Information Systems and Operations Management from Suffolk University.
Work at SmartBear Software
Clayton Konopacz has been employed at SmartBear as a Service Desk Analyst since 2020. In this role, he provides technical support and assistance to users, ensuring efficient operation of IT services. His position is based in Somerville, Massachusetts, where he contributes to the company's commitment to delivering high-quality software solutions.
Previous Experience in IT Support
Before joining SmartBear, Clayton Konopacz worked at EBI Consulting as a Desktop Support Specialist from 2019 to 2020. In this role, he was responsible for troubleshooting and resolving technical issues for clients. Prior to that, he served as a Junior Helpdesk Engineer at Bay State IT for seven months in 2018, where he gained valuable experience in IT support. He also completed an IT Support Internship at Bay State IT for four months in 2018.
Education and Expertise
Clayton Konopacz earned a Bachelor of Science degree in Information Systems and Operations Management from Suffolk University, where he studied from 2014 to 2018. His educational background provided him with foundational knowledge in information technology and operations management. Additionally, he completed the International Baccalaureate program at the International School Basel from 2009 to 2013.
Background
Clayton Konopacz has a background in IT support and operations management. He has worked in various roles that have allowed him to develop technical skills and customer service capabilities. His career began with internships and entry-level positions, leading to his current role at SmartBear, where he continues to enhance his expertise in the field.