Dorian Lopez
About Dorian Lopez
Dorian Lopez is a Customer Care Engineer at SmartBear, where he has worked since 2022. He holds a Bachelor's degree in Management of Information Systems and has experience in full-stack development, particularly in retail solutions.
Work at SmartBear Software
Dorian Lopez has been employed as a Customer Care Engineer at SmartBear since 2022. In this role, he focuses on providing support and solutions to customers, leveraging his technical skills to enhance user experience. His responsibilities include utilizing Figma for designing and prototyping user interfaces, ensuring that customer needs are met effectively. Dorian's role at SmartBear emphasizes the importance of customer satisfaction and technical proficiency.
Education and Expertise
Dorian Lopez holds a Bachelor of Science degree in Management of Information Systems from Atlantis University, where he studied from 2017 to 2020. He furthered his education at General Assembly, completing a program in Computer Software Engineering from 2020 to 2021. His educational background provides a strong foundation in both management and technical skills, which he applies in his professional roles.
Background in Software Development
Dorian has experience in full-stack development, particularly focusing on solutions for the retail industry. He has specialized knowledge in using MVC architecture for building scalable web applications. His technical toolkit includes proficiency in Postman API Client for testing and developing APIs, which enhances his ability to deliver robust software solutions.
Previous Experience
Before joining SmartBear, Dorian volunteered as a Software Engineer at Make It MVP for three months in 2021, where he contributed to software development projects. He also worked as a Customer Service Representative at Visa from 2019 to 2020 in Miami, Florida. This diverse experience has equipped him with a blend of technical and customer service skills.
Research and Optimization Skills
Dorian employs meticulous Google researching techniques to optimize work processes. This skill allows him to find effective solutions and improve efficiency in his role as a Customer Care Engineer. His ability to research and implement best practices contributes to his effectiveness in supporting customers and enhancing product usability.