Julia Bernikova
About Julia Bernikova
Julia Bernikova is a Customer Care Manager at SmartBear, where she has worked since 2020. She has extensive experience in customer care roles, having previously served as a Senior Customer Care Engineer and Customer Care Engineer at the same company.
Current Role as Customer Care Manager
Julia Bernikova currently serves as a Customer Care Manager at SmartBear, a position she has held since 2020. In this role, she oversees customer support operations, ensuring that clients receive effective assistance and solutions. Her responsibilities include managing customer inquiries, leading support teams, and enhancing customer satisfaction. Julia's experience in customer care positions her to effectively address the needs of SmartBear's clientele.
Previous Experience at SmartBear
Julia Bernikova has extensive experience at SmartBear, having worked in various customer care roles. She served as a Customer Care Engineer from 2015 to 2019, where she provided technical support and assistance to customers. In 2020, she briefly held the position of Customer Care Product Lead for TestComplete, where she focused on product-specific customer support. Additionally, she worked as a Senior Customer Care Engineer for one year from 2019 to 2020, further enhancing her expertise in customer care.
Education and Expertise
Julia Bernikova studied at Tula State University, where she earned a Specialist degree in Computer and Information Systems Security/Information Assurance. Her education spanned from 2012 to 2017, equipping her with knowledge and skills relevant to information security and customer care in a technical environment. This academic background supports her effective performance in her roles at SmartBear.
Work History in Tula Region
Throughout her career, Julia Bernikova has worked in the Tula Region of the Russian Federation. Her tenure at SmartBear began in 2015 and has continued to the present. This local experience has allowed her to develop a deep understanding of the customer base and the specific challenges faced by clients in the region.