Koen Victor Jans
About Koen Victor Jans
Koen Victor Jans is a Customer Adoption Engineer with over 15 years of experience in IT and SaaS, specializing in product adoption and client relationship management. He has previously held roles at Hitachi Vantara and Exact, and currently works at SmartBear in Somerville, Massachusetts.
Work at SmartBear Software
Koen Victor Jans has been employed at SmartBear as a Customer Adoption Engineer since 2021. In this role, he focuses on facilitating product adoption and building long-lasting client relationships. His work involves leveraging SaaS products to assist brands in overcoming challenges, ensuring that clients effectively utilize SmartBear's offerings.
Previous Experience at Hitachi Vantara
Before joining SmartBear, Koen worked at Hitachi Vantara as a Senior Technical Resource Center Analyst from 2018 to 2021. During his three years in this position, he contributed to technical support and resource management, enhancing client experiences in Waltham, MA.
Career at Exact
Koen held multiple roles at Exact from 2005 to 2017. He began as a Customer Support Professional, then progressed to Customer Support Specialist, and later served as Customer Support Team Leader. His tenure at Exact spanned over a decade, during which he developed expertise in customer and partner support, particularly in cloud solutions.
Education and Expertise
Koen studied Industrial Engineering at Katholieke Hogeschool 'Sint-Lieven' in Gent, where he completed his degree from 2000 to 2004. He also attended Sint-Martinusscholen Asse, where he focused on Mathematics and Sciences during his high school education from 1993 to 1999. With over 15 years of experience in IT and SaaS, he specializes in innovating products for enterprise clients.
Skills in Project Management
Koen possesses a strong ability to harmonize stakeholder visions, which aids in the successful completion of multifaceted projects. His experience across various roles has equipped him with the skills necessary to manage complex client needs and drive product adoption effectively.