Marti Lobos
About Marti Lobos
Marti Lobos is an Enterprise Customer Success Manager at SmartBear, where he has worked since 2023. He has a background in software quality assurance and IT audit, with previous roles at Wayfair, Chewy, and Crowe Horwath LLP.
Work at SmartBear Software
Marti Lobos has been serving as an Enterprise Customer Success Manager at SmartBear since 2023. In this role, Lobos focuses on enhancing customer satisfaction and ensuring successful product adoption among enterprise clients. Prior to this position, Lobos worked at SmartBear as a Customer Adoption Engineer from 2021 to 2023. This experience provided a foundation in customer engagement and support, contributing to the overall success of SmartBear's software solutions.
Previous Experience at Wayfair
Before joining SmartBear, Marti Lobos worked at Wayfair as a Senior Software Quality Assurance Analyst from 2018 to 2021. In this role, Lobos was responsible for ensuring the quality and reliability of software products. This position involved rigorous testing processes and collaboration with development teams to enhance product performance and user experience.
Educational Background
Marti Lobos studied at Florida International University - College of Business, where they earned a Bachelor of Business Administration (BBA) degree with a focus on Management Information Systems. This educational background, completed from 2007 to 2012, provided foundational knowledge in business and technology, which supports Lobos' career in customer success and software quality assurance.
Experience at Chewy and Crowe Horwath LLP
Prior to their tenure at Wayfair, Marti Lobos worked at Chewy as a Software Quality Assurance professional from 2015 to 2018. This role involved testing and validating software applications to ensure high standards of quality. Additionally, Lobos gained experience at Crowe Horwath LLP as an IT Audit Staff member from 2013 to 2015, where responsibilities included conducting audits and assessments of IT systems.