Nicole Hart
About Nicole Hart
Nicole Hart is the Director of Product Management and Operations at SmartBear, a position she has held since 2023. She has extensive experience in product management and operations, having previously worked in various leadership roles at companies such as Continuum Managed Services, Aptean, and ConnectWise.
Work at SmartBear Software
Nicole Hart has been serving as the Director of Product Management and Operations at SmartBear since 2023. In this role, she provides thought leadership to the Vice President of Product Management, focusing on enhancing operational maturity within the organization. Her responsibilities include leading strategic initiatives and cross-functional projects that aim to improve program management practices at scale.
Previous Experience in Product Management
Before her current position, Nicole held various roles in product management and operations. She worked at Continuum Managed Services as a Program Manager in Product Management and Technical Services from 2014 to 2015. She later served as the Director of Strategic Initiatives and Customer Success at Aptean in 2022. Additionally, she was the Senior Director of Post Sales Strategy and Execution at ConnectWise from 2019 to 2022, where she contributed to the company's operational strategies.
Background in Quality Systems
Nicole's career began at E Ink Corporation, where she held multiple positions from 2008 to 2014. She started as an Office Manager and progressed to roles such as Quality Systems Administrator and Quality Systems Specialist II. These positions provided her with a foundation in quality management and operational processes, which she later applied in her product management roles.
Education and Expertise
Nicole Hart earned a Bachelor of Arts degree in Sociology from the University of North Carolina Asheville. Her educational background complements her professional experience, equipping her with skills in communication and organizational effectiveness. She is known for her strong, direct communication style, which enhances collaboration and executive effectiveness across teams.
Leadership and Strategic Initiatives
Nicole is dedicated to achieving high standards by leveraging the strengths of individuals within organizations. She thrives in fast-paced environments, particularly in companies experiencing rapid growth. Her leadership approach focuses on fostering collaboration and driving strategic initiatives that align with corporate priorities.