Rich Harriprasad
About Rich Harriprasad
Rich Harriprasad is a Sr. Customer Care Engineer at SmartBear, with extensive experience in IT across various sectors including legal, healthcare, finance, government, and consulting. He has a proven track record of delivering projects on time and under budget, demonstrating strong project management and strategic skills.
Work at SmartBear Software
Rich Harriprasad has been employed at SmartBear Software as a Senior Customer Care Engineer since 2021. In this role, he is responsible for providing technical support and solutions to customers, ensuring their needs are met effectively. His position involves collaborating with various teams to enhance customer experience and product functionality. Harriprasad's experience in customer care and technical support contributes to the company's commitment to delivering high-quality software solutions.
Previous Experience in IT Management
Rich Harriprasad has held several significant positions in IT management prior to his current role. He served as the Virtual Chief Information Officer at Sharp Electronics for two months in 2014. Following this, he was the Director of IT at ProCare LTC from 2015 to 2016. His tenure at Storch Amini & Munves, PC as IT Manager lasted for ten years, from 2002 to 2012, where he managed IT operations. These roles have equipped him with extensive knowledge in IT strategy and operations.
Diverse Industry Background
Rich Harriprasad possesses a diverse industry background that spans several sectors, including Legal, Healthcare, Finance, Government, and Consulting. This broad experience enables him to adapt to various challenges and implement effective solutions tailored to each industry's specific needs. His multifaceted expertise supports his ability to manage projects and deliver results across different domains.
Project Management Skills
Rich Harriprasad is recognized for his strong project management skills, particularly in delivering projects on time and under budget. His ability to identify opportunities for cost control and streamline operational practices has been a significant asset throughout his career. This focus on efficiency and effectiveness has contributed to successful outcomes in various roles he has held.
Career Timeline
Rich Harriprasad's career spans over two decades, beginning as a Senior Systems Engineer at Leveraged Technology from 1999 to 2002. He then transitioned to Storch Amini & Munves, PC as IT Manager, where he worked for ten years. After that, he held positions at Stericycle, Inc. and Pacific Life. His role as Senior Technical Account Lead at Axiom Technology Group lasted from 2017 to 2019. This timeline illustrates his progressive career in IT and customer care.