Sean O'neil
About Sean O'neil
Sean O'Neil is a Senior Customer Care Engineer at SmartBear, where he has worked since 2022. He has a strong academic background in Mathematics and Computer Science, graduating magna cum laude from Fitchburg State University.
Work at SmartBear Software
Sean O'Neil has been employed at SmartBear Software since 2022, serving as a Senior Customer Care Engineer. In this role, he is responsible for providing technical support and solutions to customers, ensuring their needs are met effectively. Prior to his current position, he worked at SmartBear as a Customer Care Engineer from 2018 to 2022, where he developed skills in customer engagement and technical troubleshooting.
Education and Expertise
Sean O'Neil holds a dual degree in Computer Science and Applied Mathematics from Fitchburg State University, where he studied from 2013 to 2017. He graduated magna cum laude, reflecting his strong academic performance. His education has equipped him with a solid foundation in software development and IT professional roles, which he applies in his current position.
Background
Sean O'Neil began his career with various internships at Fitchburg State University. He worked as a Research Intern for three months in 2016 and as an IT Security Analyst Intern for four months in 2017. Additionally, he served as an IT Helpdesk Technician from 2015 to 2017, gaining practical experience in IT support and security.
Career Progression
Sean O'Neil's career has progressed from internships to a full-time role at SmartBear Software. After completing his internships at Fitchburg State University, he transitioned to SmartBear, where he initially worked as a Customer Care Engineer for four years before advancing to the position of Senior Customer Care Engineer in 2022.