Shubham Mishra
About Shubham Mishra
Shubham Mishra is a Senior Product Support Engineer at SmartBear, with a background in Banking and Healthcare IT. He holds a Bachelor of Technology from Lovely Professional University and has experience in server management, troubleshooting, and a diverse skill set in programming languages.
Work at SmartBear Software
Shubham Mishra currently holds the position of Senior Product Support Engineer at SmartBear, a role he has occupied since 2023. He is based in Bengaluru, Karnataka, India. In this position, he applies his extensive knowledge of product support and technical troubleshooting to enhance customer satisfaction and product performance.
Previous Experience in Software Support
Before joining SmartBear, Shubham worked at CitiusTech as a Senior Software Support Engineer from 2021 to 2023. His role involved providing remote support and solutions in the healthcare IT sector. Prior to that, he served as an Application Support Engineer at NTT DATA Services for 10 months in 2020-2021 and at Kotak Mahindra Bank for three years from 2017 to 2020, where he gained experience in banking IT support.
Education and Expertise
Shubham earned his Bachelor of Technology (B.Tech) degree from Lovely Professional University, completing his studies from 2012 to 2016. His educational background has equipped him with a solid foundation in technology, which he has applied in various domains, particularly in banking and healthcare IT.
Technical Skills and Certifications
Shubham possesses a diverse skill set that includes proficiency in Java, SQL, JavaScript, and Python. He has demonstrated expertise in both Windows and Linux server management, production server troubleshooting, and incident management. Additionally, he is certified in ITIL-4, which reflects his knowledge in IT service management practices.
Team Management and Technical Environment
In his roles, Shubham has demonstrated team management skills within technical environments. His ability to lead and collaborate effectively has contributed to successful project outcomes and enhanced team performance in the various organizations he has worked with.