Stephanie Diamond
About Stephanie Diamond
Stephanie Diamond serves as the Renewals Team Lead at SmartBear, a position she has held since 2022. She has over seven years of experience in renewal advisory roles, including previous positions at SmartBear and Pivot Technology Solutions.
Work at SmartBear Software
Stephanie Diamond has been a key member of SmartBear since 2018. She initially served as a Renewals Advisor for three years, during which she developed expertise in customer retention strategies. In 2021, she advanced to the role of Senior Renewal Advisor, where she continued to enhance her skills for one year. In 2022, she was promoted to Renewals Team Lead, a position she has held for two years. In this role, she oversees the renewals process and leads a team focused on maintaining customer relationships and ensuring satisfaction.
Previous Experience at Pivot Technology Solutions
Before joining SmartBear, Stephanie Diamond worked at Pivot Technology Solutions from 2012 to 2018. She began her career there as a Dropshipment Processor for two years, where she managed order processing and logistics. In 2014, she transitioned to the role of International Inside Sales Rep / Sales Coordinator, serving for four years. In this position, she was responsible for sales coordination and communication with international clients, which contributed to her development in sales and customer service.
Education and Expertise
Stephanie Diamond attended Presentation Secondary in Galway from 1997 to 2002, completing her secondary education. Her educational background laid the foundation for her career in sales and customer relations. Over the years, she has gained significant expertise in renewals management, customer retention, and sales coordination, which she applies in her current role at SmartBear.
Career Progression
Stephanie Diamond's career reflects a steady progression in the field of sales and customer service. Starting at Pivot Technology Solutions, she gained valuable experience that led to her roles at SmartBear. Her journey from Renewals Advisor to Renewals Team Lead demonstrates her commitment to professional growth and her ability to adapt to increasing responsibilities within the industry.