Suprith Jadhav
About Suprith Jadhav
Suprith Jadhav is a Support Engineer currently working at SmartBear in Bengaluru, India. He has extensive experience in technical support and automation functional testing, having previously held roles at Bristlecone, CONCENTRIX DAKSH, Illuminate Education, and HGS.
Work at SmartBear Software
Suprith Jadhav currently holds the position of Support Engineer at SmartBear, a role he has occupied since 2023. He operates in a hybrid work environment based in Bengaluru, Karnataka, India. In this position, he provides specialized support for SmartBear's suite of testing tools, including TestComplete and BitBar. His responsibilities include addressing customer inquiries and issues, ensuring clients can effectively utilize the software for automation functional testing across various platforms.
Previous Experience in Cloud Operations
Before joining SmartBear, Suprith worked at Bristlecone as a Specialist in Cloud Operations from 2020 to 2023. During his tenure, he focused on providing end-to-end support for automation functional testing tools, specifically TestComplete and TestExecute. His role involved addressing customer issues and ensuring the smooth operation of testing processes for web, mobile, and desktop applications.
Technical Support and Customer Service Background
Suprith has a diverse background in technical support and customer service. He worked at CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED as a Technical Representative from 2018 to 2020. Prior to that, he was a Technical Support Specialist at Illuminate Education, Inc. for a brief period in 2020. His career began at HGS - Hinduja Global Solutions, where he served as a Customer Service Specialist in 2017. Throughout these roles, he developed skills in delivering multi-tiered support and addressing a wide range of customer inquiries.
Educational Background in Computer Science
Suprith Jadhav studied at Bapuji Institute of High-Tech Education, where he earned a Bachelor of Computer Applications degree. His studies spanned from 2014 to 2017, providing him with a solid foundation in computer science principles. This educational background supports his technical expertise in software testing and support roles.
Skills in Software Testing and Support
Suprith possesses extensive skills in software testing, proficient in a variety of applications including SAP GUI, .NET, WPF, Visual C++, and more. He is experienced in conducting product orientation and training sessions for new team members. Additionally, he actively gathers user feedback, documents issues, and collaborates with development teams through JIRA for continuous product improvement.