David Berrios
About David Berrios
David Berrios is the Director of Customer Support at SmartEquip, where he has worked since 2020. He has extensive experience in customer service management, having previously held leadership roles at Sequel and Davidoff of Geneva.
Work at SmartEquip
David Berrios has been serving as the Director of Customer Support at SmartEquip since 2020. In this role, he oversees customer support operations, ensuring high-quality service delivery to clients. His responsibilities include leading regular calls with key accounts to address current issues and business needs. Berrios utilizes his extensive experience in customer service management to enhance the overall customer experience at SmartEquip, contributing to the company's commitment to client satisfaction.
Previous Experience at Sequel
Before joining SmartEquip, David Berrios worked at Sequel International for a total of 13 years. He held the position of Director of Global Customer Service from 2015 to 2019, following his role as Customer Service Manager from 2006 to 2015. During his tenure, he was responsible for managing customer service operations and ensuring effective communication across departments. His leadership contributed to the development of customer service strategies that aligned with the company's goals.
Background in Customer Service Management
David Berrios has a solid background in customer service management, having worked in various roles that enhanced his expertise. Prior to his time at Sequel, he served as Inside Sales Manager at Davidoff of Geneva for three months in 2006. He also worked at Covidien as Customer Logistics from 2003 to 2005, where he managed logistics for medical devices. His diverse experience has equipped him with the skills necessary to lead customer support teams effectively.
Education and Expertise
David Berrios studied at Elizabeth Seton College, where he earned an Associate's degree in Occupational Science. His educational background complements his professional experience, particularly in preparing financial reports for multiple departments. Berrios also has experience supervising a 3rd Party Corporate Social Responsibility group in Canada, demonstrating his ability to manage cross-functional communications and collaborate with various teams.