Neil Cameron
About Neil Cameron
Neil Cameron is a Senior Software Customer Support Specialist at Smartequip in Norwalk, Connecticut, with over eight years of experience in the role. He has an associate degree from Rasmussen College and has worked in various positions in customer support and healthcare throughout his career.
Work at SmartEquip
Neil Cameron has been employed at SmartEquip as a Senior Software Customer Support Specialist since 2016. In this role, he provides technical support and assistance to customers, ensuring they effectively utilize the software solutions offered by the company. His responsibilities include analyzing customer interaction data using Google Analytics to improve support strategies and enhance overall customer satisfaction.
Education and Expertise
Neil Cameron studied at Rasmussen College, where he achieved an associate degree from 2014 to 2017. He also completed studies at Penn Foster. His educational background supports his expertise in software support and customer service, equipping him with the necessary skills to excel in his current role.
Background in Customer Support
Prior to his position at SmartEquip, Neil Cameron worked in various customer support roles. He served as an Application Support Specialist at Source Medical from 2015 to 2016 and worked as a Medicare Advocate at Health Net from 2006 to 2009. His experience spans multiple industries, including healthcare and retail, providing him with a diverse skill set in customer interaction and support.
Technical Skills and Tools
Neil Cameron possesses technical skills in web design and user experience. He utilizes Adobe Dreamweaver for web design projects and employs Bootstrap to create responsive web designs. His experience in content publishing aids in the dissemination of support resources and documentation, enhancing the user experience for customers.
Previous Employment Experience
Before joining SmartEquip, Neil Cameron held various positions that contributed to his professional development. He worked as a Pharmacy Technician at CVS Pharmacy in 2001, an Internet Response Expert at Aerotek in 2012, and gained experience in customer support at Source Medical and Health Net. This diverse background has equipped him with a comprehensive understanding of customer service dynamics.