Joana Saraiva
About Joana Saraiva
Joana Saraiva is a Customer Success Specialist with a background in Informatics Engineering and Web-Marketing. She has experience in account management and administration, and she is interested in technology fields such as CAD/CAM/CAE, Automation, and 3D Printing.
Work at SMARTPM Intelligent Automation
Joana Saraiva has been employed at SMARTPM as a Customer Success Specialist since 2019. In this role, she focuses on ensuring client satisfaction and success through the implementation of intelligent automation solutions. Her responsibilities include providing support and guidance to clients, helping them to optimize their use of SMARTPM's services and products. Joana's experience in customer care and sales enables her to deliver comprehensive solutions tailored to client needs.
Education and Expertise
Joana Saraiva holds a Bachelor of Science degree in Informatics Engineering from Universidade de Coimbra, which she completed from 1996 to 2002. She furthered her education with a Post Graduation in Web-Marketing from Escola Superior de Tecnologia e Gestão de Leiria, studying from 2011 to 2012. Her educational background equips her with a strong foundation in technology and marketing, which she applies in her current role.
Background in Technology and Customer Care
Joana Saraiva has a strong interest in various technology fields, including CAD/CAM/CAE, Automation, and 3D Printing. She combines her IT expertise with skills in sales and customer care, allowing her to provide effective solutions to clients. Her previous roles, including Account Manager at ISICOM and administrative duties at SolidCAM Ibérica S.L., have contributed to her comprehensive understanding of client needs and technology applications.
Professional Experience Prior to SMARTPM
Before joining SMARTPM, Joana Saraiva worked as an Account Manager at ISICOM from 2013 to 2019. During this six-year tenure, she developed strong relationships with clients and enhanced her skills in customer management. Additionally, she worked in the administration department at SolidCAM Ibérica S.L. from 2014 to 2019, where she gained valuable experience in operational processes and client support.
Multicultural Team Collaboration
Joana Saraiva enjoys working in multicultural teams, which she believes enhances personal growth and learning. Her ability to collaborate with diverse groups allows her to adapt to various perspectives and approaches, contributing to her effectiveness in customer success roles. This experience supports her goal of providing tailored solutions to clients in a globalized market.