Matthew G.
About Matthew G.
Matthew G. is a Dispute Research Analyst with extensive experience in customer service and support roles across various companies. He has worked in positions at Hulu, Time Warner Cable, and Bank of America, among others, and currently holds roles at SmartyPants Vitamins and Gadson Enterprises, LLC.
Work at SmartyPants Vitamins
Matthew G. has been employed at SmartyPants Vitamins as a Dispute Research Analyst since 2019. In this role, he is responsible for analyzing disputes and providing insights to improve customer satisfaction. His work contributes to the overall efficiency of the company's operations in Marina Del Rey, California.
Current Role at Gadson Enterprises, LLC
In addition to his position at SmartyPants Vitamins, Matthew G. has worked at Gadson Enterprises, LLC as a Digital Media Professional and Web Developer since 2009. His responsibilities include developing and managing digital media projects, showcasing his skills in web development and digital content creation in Los Angeles, California.
Previous Experience in Customer Service
Matthew G. has extensive experience in customer service roles. He worked at Hulu as a Virtual Customer Support Advocate for two months in 2016 and later as a Virtual Experience Advocate from 2016 to 2017. Additionally, he served as a Customer Service Agent at Starwood Hotels & Resorts Worldwide, Inc. from 2001 to 2002 and as a Customer Care Professional at Time Warner Cable from 2012 to 2013.
Administrative and Office Support Experience
Matthew G. has also held administrative roles, including a position as an Administrative Assistant at Robert Half in 2018 for two months. He worked as a General Office Clerk at Helpmates Staffing Services in 2011. His experience in these roles has equipped him with skills in office management and administrative support.
Long-Term Employment at Bank of America
Matthew G. worked at Bank of America from 2006 to 2010 as a Customer Strengthening and Relationship Deepening Agent. This four-year tenure involved enhancing customer relationships and providing support to clients, further developing his expertise in customer engagement.