Aamir Afzal
About Aamir Afzal
Aamir Afzal is a Customer Support Analyst with extensive experience in audio and video transcription and subtitling. He has worked with various international clients and has held positions at companies such as Point 360, Tomedes, and Smith.ai.
Current Role at Smith.ai
Aamir Afzal has been employed at Smith.ai as a Customer Support Analyst since 2019. In this role, he is responsible for providing support to clients and ensuring their needs are met effectively. His position involves utilizing his extensive background in customer service to enhance client satisfaction and streamline communication processes.
Previous Experience at Point 360
Before joining Smith.ai, Aamir worked at Point 360 in Burbank, California, from 2015 to 2019. During his four years there, he specialized in closed captioning, contributing to the accessibility of various media content. His role involved ensuring accurate and timely captions for a wide range of audio and video projects.
Freelance Work at Tomedes
Aamir has been freelancing at Tomedes since 2015, where he has developed a strong portfolio in audio and video transcription. His work with several international clients demonstrates his adaptability and ability to meet diverse client needs across different regions, particularly in Israel.
Educational Background in Business Administration
Aamir obtained a Bachelor of Business Administration from Preston University, where he studied Marketing and Finance from 2003 to 2008. This educational foundation has equipped him with essential skills relevant to his roles in customer support and media services.
Experience in Subtitling and Transcription
Aamir has extensive experience in subtitling and transcription, having worked with various media projects, including shows like 'Dame Edna' and 'Canadian Superbikes.' He has also contributed to subtitling software tutorials, showcasing his proficiency in both entertainment and technical content. His expertise includes using specialized software such as Movie Captioner and Telestream Caption Maker.