Phaedra Wilson
About Phaedra Wilson
Phaedra Wilson serves as a Chat Secretary at Smith.ai since 2020, bringing extensive experience in customer service and event management. She holds degrees in History and Criminal Justice from the University of Arkansas and Southeast Missouri State University, respectively.
Work at Smith.ai
Phaedra Wilson has been employed at Smith.ai as a Chat Secretary since 2020. In this role, she specializes in managing customer interactions through chat platforms, which enhances customer satisfaction and engagement. Her experience in this position contributes to the overall efficiency and effectiveness of the company's customer service operations.
Previous Experience
Before joining Smith.ai, Phaedra Wilson worked at Mid-Continent Public Library as a Library Page and Customer Service Associate from 2019 to 2020. She also held various positions at Wizards of the Coast, including Tier 1 Customer Service Representative and Tier 1 Shift Lead, from 2008 to 2019. Additionally, she served as a Summer Study Abroad Coordinator and Secretary II at the University of Arkansas from 1995 to 2005.
Education and Expertise
Phaedra Wilson studied at the University of Arkansas, where she earned a Bachelor of Arts degree in History from 1995 to 2003. She later attended Southeast Missouri State University, achieving a Bachelor's degree in Criminal Justice/Law Enforcement Administration from 2019 to 2022. Her educational background supports her expertise in event management and customer service.
Leadership and Management Skills
Phaedra Wilson demonstrates strong leadership abilities in her administrative roles. She effectively coordinates and manages team activities, contributing to successful organization and execution of events. Her experience in customer service and team management enhances her capability to lead in various professional settings.