Casey R.
About Casey R.
Casey R. serves as the Lead Supervisor of Member Support at SmithRx, a position held since 2023. Previously, Casey accumulated extensive experience in customer support roles at Sykes Enterprises and Cricut, demonstrating a strong background in supervisory positions.
Current Role at SmithRx
Casey R. serves as the Lead Supervisor of Member Support at SmithRx, a position held since 2023. In this role, Casey is responsible for overseeing the member support team, ensuring that members receive effective assistance and guidance. The position is hybrid, allowing for a combination of remote and on-site work in Lehi, Utah.
Previous Experience at Cricut
Prior to joining SmithRx, Casey R. worked at Cricut as an Experience Maker Supervisor from 2020 to 2023. This role involved managing a team focused on enhancing customer experiences. Casey also held the position of Experience Maker at Cricut for four months in 2020, contributing to customer engagement initiatives.
Tenure at Sykes Enterprises
Casey R. has extensive experience with Sykes Enterprises, where they worked in various capacities from 2014 to 2019. Initially, Casey served as a Customer Support Technician for three months in 2014, followed by a role as a Senior Technician for eight months in 2014-2015. Subsequently, Casey advanced to Customer Support Supervisor from 2015 to 2019, managing customer service operations for four years.
Role at ROI CX Solutions
In 2019, Casey R. worked at ROI CX Solutions as a Senior Supervisor for five months. This role involved overseeing customer support operations and ensuring service quality in American Fork, Utah.