Erich Rothaus
About Erich Rothaus
Erich Rothaus is a Manager of Member Support at SmithRx, where he has worked since 2017. He has a background in customer support and credit specialization, with previous roles at LendingClub and Plan Design Consultants, Inc.
Current Role at SmithRx
Erich Rothaus serves as the Manager of Member Support at SmithRx, a position he has held since 2017. In this role, he is responsible for overseeing the member support team and ensuring high-quality service delivery. He has played a key role in developing a comprehensive training program for onboarding new team members. Additionally, he has implemented a telephony platform and CRM system to enhance customer service operations, contributing to improved member engagement and satisfaction.
Previous Experience at LendingClub
Prior to his current position, Erich Rothaus worked at LendingClub in various roles from 2012 to 2017. He began as a Credit Specialist and progressed to Senior Credit Specialist within two years. He then served as Supervisor of Member Support and later as Supervisor of Auto Operations. His experience at LendingClub provided him with a strong foundation in member support and credit operations, which he has leveraged in his current role at SmithRx.
Education and Qualifications
Erich Rothaus studied at San Diego State University, where he earned a Bachelor of Science degree in Business Administration with a focus on Finance. His academic background has equipped him with essential knowledge and skills applicable to his career in member support and operations management.
Professional Development Initiatives
At SmithRx, Erich Rothaus has been instrumental in planning and executing strategies to scale the customer service team and infrastructure. His efforts have been directed towards establishing 24/7 operations, ensuring that member support is available at all times. This initiative reflects his commitment to enhancing the overall member experience.