Joy Gilbert
About Joy Gilbert
Joy Gilbert serves as the Senior Vice President of Customer Success at SmithRx, bringing extensive experience in patient access and services to enhance healthcare delivery. She has held various leadership roles in customer service and operations at companies such as US Bioservices and IVPCARE, contributing to strategic planning and successful product launches.
Current Role at SmithRx
Joy Gilbert serves as the Senior Vice President of Customer Success at SmithRx. In this role, she focuses on enhancing customer experiences and ensuring successful client engagement. Her leadership is directed towards implementing strategies that improve service delivery and client satisfaction. She has been with SmithRx since 2021.
Previous Experience at US Bioservices
Joy Gilbert held multiple positions at US Bioservices, contributing significantly to the organization from 2009 to 2021. She started as the Director of Intake Operations, then advanced to Senior Director of Patient Services, and later served as Vice President of Operations. Her tenure at US Bioservices spanned over a decade, during which she focused on patient access and operational efficiency.
Background in Customer Service Management
Prior to her roles at US Bioservices, Joy Gilbert worked at IVPCARE, a Walgreens Specialty Company, as the Director of Customer Services from 2007 to 2009. She also served as the Vice President of Customer Service at International Galleries, Inc. from 2003 to 2005, and as Customer Service Manager at C2 Media from 1999 to 2003. These positions provided her with a strong foundation in customer service management.
Education and Expertise
Joy Gilbert earned a Bachelor of Science in Business Administration (BSBA) from the University of Denver, where she studied from 1989 to 1993. Her educational background complements her expertise in strategic planning and solution design, which she applies to enhance client solutions and improve healthcare delivery.
Achievements in Product Launch and Market Entry
Joy Gilbert has a proven track record in product launch expertise, contributing to successful market entries throughout her career. Her experience in various leadership roles has equipped her with the skills necessary to drive initiatives that facilitate effective product introductions and enhance service offerings.