Justin Thigpen
About Justin Thigpen
Justin Thigpen is an Account Specialist with a strong background in healthcare case management and customer support. He has worked for notable companies such as Cigna, CVS Health, and Healthmap Solutions, and holds a Bachelor of Arts in Psychology from Southern Methodist University.
Current Role at SmithRx
Justin Thigpen currently serves as an Account Specialist at SmithRx, a position he has held since 2023. In this role, he effectively coordinates customer needs within the company's guidelines, utilizing various systems and technology to ensure efficient service delivery. His responsibilities include responding to customer inquiries and managing account-related issues, demonstrating his ability to thrive under pressure.
Previous Experience at Cigna
Justin Thigpen worked at Cigna from 2016 to 2020, where he held two positions. He began as a Senior Care Associate for one year, followed by a role as a Case Management Analyst for two years in Plano, Texas. In these positions, he developed a strong foundation in case management and customer support, focusing on delivering timely and effective solutions to client needs.
Experience at CVS Health
From 2020 to 2022, Justin Thigpen was employed at CVS Health as a Healthcare Eligibility Consultant in Irving, Texas. His role involved assessing healthcare eligibility and providing support to clients, further enhancing his expertise in the healthcare industry. This experience contributed to his skills in case processing and customer service.
Background in Healthcare Case Management
Justin Thigpen has a strong background in healthcare case management, having worked in various roles that emphasize customer support and case processing. His experience includes working as a Provider Relationship Associate at Healthmap Solutions from 2022 to 2023, where he continued to build on his expertise in managing healthcare-related cases and fostering collaborative team environments.
Education and Skills
Justin Thigpen earned a Bachelor of Arts (B.A.) in Psychology from Southern Methodist University. His educational background complements his professional experience, equipping him with high-level communication skills, both verbal and written. He is also willing to travel up to 25% for work-related purposes, reflecting his commitment to meeting organizational needs.