Peaytan Hall
About Peaytan Hall
Peaytan Hall is a Quality Assurance Specialist at SmithRx, where she has worked since 2023. She has extensive experience in customer service and quality assurance, having previously held various roles at Vivint and other companies.
Work at SmithRx
Peaytan Hall has been employed at SmithRx as a Quality Assurance Specialist since 2023. In this role, Hall focuses on ensuring quality standards are met within the organization. The position involves evaluating processes and providing insights to improve service delivery.
Previous Experience
Prior to joining SmithRx, Peaytan Hall accumulated diverse work experience across various roles. Hall worked at Homewood Suites by Hilton as a Housekeeper for six months in 2018. Additionally, Hall served as a Food Server at KFC/Taco Bell and KFC/A&W from 2011 to 2013. Hall also held positions at Vivint, starting as a Customer Service Representative in 2013, advancing to Customer Care Supervisor, and later working as a Quality Assurance Specialist from 2018 to 2023.
Education and Training
Peaytan Hall studied at Mountainland Technical College, focusing on Automobile/Automotive Mechanics Technology/Technician from 2011 to 2012. Hall also briefly studied Nail Technician/Specialist and Manicurist in 2012. This education provided foundational skills relevant to various professional roles.
Quality Assurance Expertise
In the role of Quality Assurance Specialist, Peaytan Hall emphasizes gathering actionable insights for leadership teams. Hall utilizes auditing techniques on calls and chats and develops trend-based spreadsheets to identify areas for improvement. This analytical approach supports the organization's commitment to quality service.
Mentoring and Leadership Skills
Peaytan Hall has experience in mentoring and coaching a team of over 20 representatives. This leadership role focused on achieving high performance and delivering exceptional customer service. Hall's ability to guide and support team members contributes to overall operational success.