Tyler Sorenson
About Tyler Sorenson
Tyler Sorenson is a Member Service Manager at SmithRx, where he has worked since 2021. He has a background in customer service and technical support, having held various positions at Vivint Smart Home and LiveView Technologies.
Current Role at SmithRx
Tyler Sorenson serves as the Member Service Manager at SmithRx, a position he has held since 2021. In this role, he is responsible for overseeing member services and ensuring high-quality support for clients. His work focuses on enhancing the overall member experience and streamlining service processes. He operates from Lehi, Utah, contributing to the company's mission of providing effective pharmacy benefit solutions.
Previous Experience at Vivint Smart Home
Tyler Sorenson has extensive experience at Vivint Smart Home, where he held multiple positions over several years. He worked as an Advanced Issue Resolution Supervisor from 2017 to 2019, and prior to that, he served as a Customer Solutions Supervisor in Cedar City from 2014 to 2017. His tenure included a role as CX Troubleshooting Assistant Manager for 11 months in 2019. Throughout his time at Vivint, he focused on technical support and customer service, contributing to process improvements and team efficiency.
Experience at LiveView Technologies
Tyler Sorenson worked at LiveView Technologies as a Troubleshooting Lead for five months in 2020. In this role, he was responsible for leading troubleshooting efforts and providing support to clients. His experience at LiveView Technologies further expanded his expertise in technical support and customer service.
Leadership and Process Improvement Expertise
Tyler Sorenson has a strong background in leadership and process improvement. He has implemented various tactics that have successfully created and maintained streamlined, high-efficiency departments and teams. His ability to combine best practices with innovative ideas has enhanced performance in his leadership roles, contributing to the effectiveness of the teams he has managed.
Career Timeline Overview
Tyler Sorenson's career includes significant roles at Vivint Smart Home and LiveView Technologies. He began his journey at Vivint in 2013 as an Advanced Technical Support Supervisor and progressed through various positions until 2020. After a brief stint at LiveView Technologies, he joined SmithRx in 2021. His career reflects a commitment to customer service and operational excellence across different organizations.