Aaron Gagnon
About Aaron Gagnon
Aaron Gagnon serves as the Director of Americas Field Service Support at Smiths Detection, where he has worked since 2020. He has held various leadership roles within the company, contributing to service delivery and product management over a career spanning nearly two decades.
Current Role at Smiths Detection
Aaron Gagnon serves as the Director of Americas Field Service Support at Smiths Detection, a position he has held since 2020. He is based in Edgewood, Maryland, United States. In this role, he is responsible for overseeing the field service support operations across the Americas region, ensuring that service delivery aligns with customer expectations and organizational goals.
Previous Positions at Smiths Detection
Prior to his current role, Gagnon held several positions at Smiths Detection, including Director of Product Management and Technology Program Management from 2017 to 2020, and Senior Director of Projects, Products & Technical Support from 2016 to 2017. His career at Smiths Detection began in 2004 when he took on the role of Director of Product Management, where he worked for six years. He also served as Head of Products and Technology from 2014 to 2016.
Education and Academic Background
Aaron Gagnon earned a Bachelor of Science (B.S.) degree in Biology from the University of New Haven, where he studied from 1993 to 1997. His academic background in biology provides a foundation for his work in technical and product management roles within the technology and service sectors.
Professional Experience at Thermo Fisher Scientific
Before joining Smiths Detection, Gagnon worked at Thermo Fisher Scientific as a Product Manager from 1997 to 2001. This role contributed to his expertise in product management and technology, which he later applied in various leadership positions at Smiths Detection.
Key Contributions to Service Delivery
In his current and previous roles, Gagnon has developed and maintained the Americas Field Service delivery audit program, which provides feedback on service performance. He has collaborated with service delivery leadership to align execution plans with established service delivery program deliverables. His leadership has also extended to optimizing distribution processes and ensuring responsiveness in technical support operations.