Alexander Box
About Alexander Box
Alexander Box is an Application Support Specialist with extensive experience in training and technical support roles across various companies in the UK. He has worked at Smiths Detection since 2017 and has held previous positions at Hitec Laboratories, Cloudhouse Technologies, and Fidelity National Information Services, among others.
Current Role at Smiths Detection
Alexander Box has been serving as an Application Support Specialist at Smiths Detection since 2017. In this role, he provides remote training to both new and existing employees and contractors on web and mobile-based applications. He develops effective working relationships with internal and external customers, as well as application developers. His responsibilities include traveling to customer locations for in-person training when necessary. Additionally, he runs monthly reports using SQL-based queries and modifies them as needed, ensuring the applications function optimally.
Previous Experience in Technical Training
Before joining Smiths Detection, Alexander Box held various positions in technical training and support. He worked as a Senior Technical Trainer at Hitec (Laboratories) Ltd for three months in 2015. Prior to that, he served as Documentation and Training Manager at Cloudhouse Technologies Limited from 2015 to 2016. He also worked at Fidelity National Information Services as EMEA Training Manager for Payment Transaction Solutions from 2012 to 2015 and as IT Technical Support Training Manager at Computacenter from 2005 to 2009.
Educational Background
Alexander Box is currently studying Law and French at The Open University, pursuing an LLB since 1998. He completed his A-Levels at Royal Latin School, Buckingham, where he studied English, History, and French from 1996 to 1998. Earlier, he attended Millfield in Somerset, where he achieved GCSEs in subjects including English Literature, English Language, Maths, Spanish, History, French, Home Economics, and DA Science from 1993 to 1996.
Skills and Responsibilities
In his current position, Alexander Box identifies potential bugs in applications and reports them to the development team. He is responsible for developing training materials and conducting training sessions, both remotely and in-person. His role requires strong analytical skills to run and modify SQL-based reports, as well as the ability to foster relationships with customers and colleagues to enhance application support and training.