Allan Morales
About Allan Morales
Allan Morales is a Senior Field Service Engineer with extensive experience in technical support and education. He has worked in various roles across the Philippines and the United Arab Emirates, specializing in airport security equipment maintenance and customer training.
Current Role at Smiths Detection
Allan Morales holds the position of Senior Field Service Engineer at Smiths Detection, where he has worked since 2017. In this role, he specializes in maintaining and troubleshooting airport security equipment, particularly CTX and ETD systems. His responsibilities include acquiring and submitting monthly equipment performance reports to ensure operational efficiency. He also prepares reparable parts for shipment and manages return merchandise authorization (RMA) processes along with clientele reporting requirements.
Previous Experience in Field Service Engineering
Prior to his current role, Allan Morales worked as a Field Service Engineer at Morpho Detection, LLC from 2013 to 2017 in Dubai. His experience in this position contributed to his expertise in handling airport security equipment. Before that, he served as an IT Support Engineer at Alpha Data from 2008 to 2013, also in Dubai, where he developed technical skills relevant to his current position.
Teaching Background
Allan Morales has a background in education, having worked as a Physics Teacher at both Xavier School and the University of Perpetual Help System DALTA in the Philippines. His teaching career spanned from 2004 to 2006, during which he taught for a total of approximately 20 months. This experience provided him with strong communication skills and the ability to convey complex concepts effectively.
Technical Support Experience
In addition to his engineering and teaching roles, Allan Morales has experience in technical support. He worked as a Level 2 Technical Support Representative at RMH Teleservices Asia Pacific Inc from 2006 to 2007 and as a Technical Trainer at TeleTech from 2007 to 2008. These positions allowed him to develop customer service skills and technical knowledge, which are essential in his current engineering role.
Education and Qualifications
Allan Morales studied at the University of the Philippines and Colegio de San Juan de Letran. His educational background supports his technical and teaching expertise. He participates in ongoing product training to maintain necessary certifications, ensuring he stays updated with industry standards and practices.