Carey Grayson
About Carey Grayson
Carey Grayson serves as the International Scheduling Coordinator at Smiths Detection in Edgewood, Maryland, and has over 16 years of experience in collections and customer support roles, including a long tenure at PayPal.
Work at Smiths Detection
Carey Grayson has served as the International Scheduling Coordinator at Smiths Detection since 2019. In this role, Grayson is responsible for coordinating international schedules, ensuring efficient operations within the organization. The position is based in Edgewood, Maryland, where Grayson has contributed to the company's scheduling processes for over five years.
Experience at PayPal
Grayson has been employed at PayPal since 2012, where they currently hold the position of Senior Agent. With over 12 years of experience in this role, Grayson has developed expertise in collections and customer support. Prior to their current role, Grayson worked as a Collections Senior Agent, demonstrating a strong commitment to maintaining high-quality service standards.
Previous Employment at Roberts Home Medical, Inc.
Before joining PayPal, Carey Grayson worked at Roberts Home Medical, Inc. as a Customer Service Team Leader from 2002 to 2012. During this ten-year tenure, Grayson focused on leading customer service initiatives, enhancing team performance, and ensuring customer satisfaction in the Baltimore, Maryland area.
Education and Expertise
Carey Grayson studied at West Virginia University, where they earned degrees in History and Spanish. This educational background contributes to Grayson's strong communication skills and cultural awareness, which are beneficial in their professional roles. Grayson specializes in quality assurance, coaching, and mentoring teams, leveraging their academic knowledge in practical settings.
Professional Skills and Specializations
Grayson is recognized for being efficient and forward-thinking, with strong organizational skills and adaptability. With 16 years of experience in collections and customer support environments, Grayson has developed a reputation for maintaining high-quality service while effectively coaching and mentoring teams to achieve operational goals.