Deborah Kennedy
About Deborah Kennedy
Deborah Kennedy is a Senior Services Channel Support Specialist at Smiths Detection, where she has worked since 2019. She has extensive experience in operations and support roles within the detection industry, having held various positions at Morpho Detection and Corestaff Services over a career spanning more than two decades.
Current Role at Smiths Detection
Deborah Kennedy serves as a Senior Services Channel Support Specialist at Smiths Detection, a position she has held since 2019. In this role, she is responsible for providing support to the services channel, ensuring effective communication and coordination between various departments. Her experience in this role contributes to the overall efficiency and effectiveness of service delivery within the organization.
Previous Experience at Smiths Detection
Prior to her current position, Deborah Kennedy worked at Smiths Detection as Manager Operations Support from 2016 to 2019. In this capacity, she managed operational support functions, enhancing the company's service capabilities. Her tenure at Smiths Detection has provided her with extensive knowledge of the company's operations and service offerings.
Career at Morpho Detection, Inc.
Deborah Kennedy's career at Morpho Detection, Inc. spanned several roles from 2002 to 2016. She began as a Call Center Supervisor, where she managed call center operations for nine years. She then transitioned to roles such as Services Business Analyst and Senior Business Process Analyst, focusing on improving service processes and business operations. Her experience at Morpho Detection, Inc. equipped her with valuable insights into service management and operational efficiency.
Early Career Background
Deborah Kennedy's early career includes positions at Accountants International as Office Coordinator and Staffing Manager from 1998 to 2000, and at Garden Fresh Restaurant Corp. as Service Manager from 1993 to 1998. These roles provided her with foundational experience in staffing, operations management, and customer service, shaping her professional development.
Education and Qualifications
Deborah Kennedy studied Hospitality Management at San Jose State University, where she earned a Bachelor of Science degree from 1989 to 1994. This educational background has contributed to her expertise in service management and operational support, providing her with the skills necessary for her various roles in the industry.