Donna Hensel
About Donna Hensel
Donna Hensel serves as the Director of Sales Operations and Order to Invoice at Smiths Detection, where she has worked since 2014. With a background in sales operations management and a focus on data analysis, she plays a key role in optimizing sales processes and technology investments.
Work at Smiths Detection
Donna Hensel has been with Smiths Detection since 2011, holding various roles that have contributed to her extensive experience in sales operations. She currently serves as the Director of Sales Operations and Order to Invoice, a position she has held since 2014. In this role, she manages a team responsible for sales data analysis and ensures the accuracy and efficient distribution of sales reports. Prior to her current position, she worked as the Manager of Sales Operations for the United States, Canada, Latin America, and the Caribbean from 2012 to 2014, and as the Business Unit Manager for the Chem and Bio Business Unit from 2011 to 2012.
Education and Expertise
Donna Hensel is currently pursuing studies in Human Resources Management at Post University, a program she has been engaged in since 2011. She also holds a Bachelor of Science degree in Management from the same institution. Her educational background complements her professional experience, particularly in sales operations and team management, enabling her to effectively oversee sales reporting and incentive compensation administration.
Sales Operations Management
In her role as Director, Donna Hensel recommends revisions to existing sales reports and assists in the development of new reporting tools. She collaborates closely with sales management to enhance the effectiveness of technology investments, ensuring that the sales team has the necessary tools to succeed. Her responsibilities also include implementing enabling technologies, such as Customer Relationship Management (CRM) systems, to support field sales teams.
Collaboration with Finance and Human Resources
Donna Hensel works in collaboration with the Finance and Human Resources departments to manage sales incentive compensation administration. This collaboration ensures that sales teams are properly incentivized and that compensation structures align with company goals. Her ability to bridge the gap between sales operations and other departments contributes to the overall efficiency and effectiveness of the sales organization.