Dr Andrew G Went
About Dr Andrew G Went
Dr. Andrew G. Went is a Client Service Analyst at Smiths Detection, where he has worked since 2014. He has a diverse background in IT, with previous roles at UK Power Networks and the University of Leeds, and holds a PhD in German from the University of Leeds.
Work at Smiths Detection
Dr. Andrew G Went has been employed at Smiths Detection as a Client Service Analyst since 2014. In this role, he is responsible for providing analytical support and ensuring client satisfaction. His tenure at the company spans over 10 years, during which he has contributed to various projects and initiatives aimed at enhancing client services.
Previous Employment Experience
Prior to his current position, Dr. Went worked at UK Power Networks as a Senior Wintel Engineer from 2012 to 2014. His responsibilities included managing Windows environments and providing technical support. Before that, he served as a Senior Test Engineer at SCN/Truphone for four months in 2006. His earlier experience includes a role as an IT Specialist and Induction Tutor at the University of Leeds from 1989 to 1992.
Education and Expertise
Dr. Went studied at the University of Leeds, where he earned a PhD in German from 1989 to 1994. He also holds a BA Hons 2.1 in German and Philosophy from King's College London, completed from 1984 to 1988. His educational background supports his expertise in configuring and managing both Apple and Windows operating systems, as well as advanced skills in network configuration and IT support.
Technical Skills and Knowledge
Dr. Went possesses extensive technical skills, particularly in network configuration, TCP/IP, and wireless networking security. He has experience managing IT support desks, focusing on developing and documenting support processes. His knowledge includes VOIP technologies, remote desktop support, and document management systems, specifically OCR technologies used in Leeds.