Felix Vassallo
About Felix Vassallo
Felix Vassallo is a Field Services Engineer at Smiths Detection, where he has worked since 2020. He has extensive experience in the field, having held various engineering roles across multiple companies since 1999.
Work at Smiths Detection
Felix Vassallo has been employed as a Field Services Engineer at Smiths Detection since 2020. In this role, he provides technical support and maintenance services for detection and security equipment. His responsibilities include servicing a variety of locations, such as airports and federal buildings, primarily within the South East NAM Region and the Caribbean. Vassallo's position involves maintaining customer relations with both contract and non-contract clients, ensuring high levels of customer satisfaction.
Previous Employment Experience
Before joining Smiths Detection, Felix Vassallo held several positions in the field service engineering sector. He worked at ADB SAFEGATE as a Field Service Engineer for 10 months in 2019-2020. Prior to that, he served as an Electromechanical Field Service Engineer at Parkeon from 2008 to 2012 and at Rapiscan Systems from 2012 to 2015. His experience also includes roles at Hach, Broadspectrum, and Consilium Marine US, contributing to his extensive background in field service engineering.
Education and Certifications
Felix Vassallo has a solid educational background in technical and engineering fields. He earned a Bachelor of Arts in Airway Science Management from Interamerican University in Puerto Rico, completing his studies from 1993 to 2001. He has also obtained various certifications, including CompTIA A+ from CBT Direct in 2008 and multiple certifications in electronics and circuitry from L-3 Communication and Dale's Gas in 2003. Additionally, he holds a Computer Technician Certificate from San Juan Technological College, achieved in 1998.
Technical Skills and Responsibilities
In his role as a Field Services Engineer, Felix Vassallo is responsible for instructing and directing on-site workers in the servicing and repair of equipment. He provides insights to management regarding customer satisfaction and product performance, contributing to product improvement initiatives. His work involves maintaining excellent relations with key government agencies and priority contract customers, ensuring that their needs are met effectively.
Service Locations and Coverage
Felix Vassallo provides services across a diverse range of locations, including airports, cruise terminals, courthouses, and federal buildings. While he primarily serves the South East NAM Region and the Caribbean, he also offers periodic coverage for other areas of the United States. His extensive experience in various environments enhances his ability to address the unique challenges presented in each location.