John Greer
About John Greer
John Greer serves as the Technical / Customer Support Leader at Smiths Detection, where he has worked since 2012. He has extensive experience in technical services and management, having held various roles at DCI for over two decades, and he focuses on service excellence in support of military and government infrastructure.
Current Role at Smiths Detection
John Greer serves as the Technical / Customer Support Leader at Smiths Detection, a position he has held since 2012. In this role, he leads a team that supports critical military and government infrastructure through advanced threat detection technologies. His responsibilities include driving service excellence and implementing lean management practices in a demanding 24x7x365 operational environment. Greer is also tasked with reducing program costs while ensuring compliance with contract specifications.
Previous Experience at DCI
Prior to his current position, John Greer worked at DCI for over a decade in various roles. He served as the Technical Services Operations Manager from 2009 to 2012, overseeing operations in Cinnaminson, New Jersey. Before that, he held multiple positions including Field Service Manager, L2 Helpdesk Manager, and Product Specialist from 2003 to 2009. His career at DCI began in 1989, where he worked as a Customer Site Supervisor and Senior Field Service Engineer until 2003.
Educational Background
John Greer studied at the University of Delaware, where he completed courses in business management, accounting, and economics. Additionally, he earned an Associate in Arts Degree in Industrial Electronics Technology from Cecil College. This educational foundation supports his technical expertise and management skills in his professional roles.
Leadership and Team Influence
In his current role at Smiths Detection, John Greer influences a global, multi-disciplinary team. His leadership focuses on fostering collaboration and ensuring that his team meets the demands of high-pressure environments. Greer's experience and background enable him to effectively guide his team in supporting critical infrastructure.