Jorge S.
About Jorge S.
Jorge S. serves as the Director of Aftermarket Service Support at Smiths Detection, where he has worked since 2013. He holds a BA in Political Science from the University of Maryland Baltimore County and has over 20 years of experience in customer-focused roles.
Work at Smiths Detection
Jorge S. has been employed at Smiths Detection since 2013. He currently holds the position of Director - Aftermarket Service Support, a role he has maintained for 11 years. His responsibilities include overseeing the aftermarket service support operations, ensuring customer satisfaction, and managing service delivery. Prior to his current role, he served as Manager - Americas Customer/Technical Support from 2013 to 2017. In this capacity, he focused on enhancing customer support strategies and improving technical assistance across the Americas.
Education and Expertise
Jorge S. earned a Bachelor of Arts degree in Political Science from the University of Maryland Baltimore County, where he studied from 1992 to 1998. His educational background is complemented by his earlier studies at Calvert Hall College from 1988 to 1992. With over 20 years of experience in customer-focused roles, he has developed expertise in engaging with stakeholders and executives across various industries, particularly in aftermarket service support.
Background
Jorge S. has a strong foundation in customer service and technical support, having worked in various capacities within Smiths Detection. His career in aftermarket service support spans over a decade, demonstrating his commitment to enhancing service delivery and customer engagement. He is based in Perry Hall, Maryland, while his current role is located in Edgewood, Maryland.
Professional Experience
Jorge S. has accumulated significant experience in customer-focused roles throughout his career. His tenure at Smiths Detection includes leadership positions that emphasize customer and technical support. His work has involved collaboration with stakeholders and executives, showcasing his ability to navigate complex service environments and address customer needs effectively.