Mark Davidson
About Mark Davidson
Mark Davidson serves as the Global Service Commercial Runrate Opportunities Manager at Smiths Detection, where he has worked since 2018. With a background in service management and engineering, he focuses on standardizing global pricing and optimizing service delivery processes.
Work at Smiths Detection
Mark Davidson has been employed at Smiths Detection since 2013, holding various positions. He currently serves as the Global Service Commercial Runrate Opportunities Manager, a role he has occupied since 2018 in London, Greater London, United Kingdom. Prior to this, he was the North East Asia Service Manager from 2017 to 2018 and the Country Service Manager for New Zealand from 2013 to 2017. His earlier role at Smiths Detection was as a Senior Field Service Engineer for a brief period in 2013. Throughout his tenure, he has contributed to various aspects of service management and operational efficiency.
Education and Expertise
Mark Davidson has a background in electronics, having served as an Electronics Technician with the Royal New Zealand Navy from 2000 to 2004. His expertise encompasses service management, pricing standardization, and operational planning within the context of global service delivery. He has developed skills in optimizing quotation and distribution processes, which are essential for effective service operations.
Background
Before joining Smiths Detection, Mark Davidson worked as a Service Delivery Manager for Alarms at Fire Security Services Ltd in New Zealand from 2012 to 2013. This role provided him with experience in managing service delivery and client relations. His career in service management has been marked by a progression through various roles that emphasize operational excellence and customer service.
Achievements
In his current role at Smiths Detection, Mark Davidson is responsible for standardizing global pricing for a diverse portfolio of equipment, parts, and consumables. He plays a key role in forecasting and planning to support the run rate procurement cycle, ensuring that service delivery is both timely and profitable. His contributions are integral to the collaboration with Service Operations Excellence, aimed at optimizing global processes.