Mark Frempong
About Mark Frempong
Mark Frempong serves as the Regional Service Manager at Smiths Detection in Hemel Hempstead, United Kingdom, a position he has held since 2018. He has extensive experience in the field, having previously worked as a Field Service Technician for both William Hill and Smiths Detection over a span of 20 years.
Work at Smiths Detection
Mark Frempong has served as the Regional Service Manager at Smiths Detection since 2018. In this role, he oversees service operations within the region, ensuring that customer needs are met efficiently. His tenure at Smiths Detection spans a total of 24 years, including 18 years as a Field Service Technician prior to his current position. His extensive experience in the company contributes to his understanding of both technical and managerial aspects of service delivery.
Previous Employment Experience
Before joining Smiths Detection, Mark Frempong worked at William Hill as a Field Service Technician from 1998 to 2000. This role provided him with foundational experience in field service operations. After his time at William Hill, he transitioned to Smiths Detection, where he spent nearly two decades in various technical roles, enhancing his skills and expertise in service management.
Education and Expertise
Mark Frempong has pursued various educational qualifications to enhance his professional skills. He studied at Barking Abbey Comprehensive, where he achieved his GCSEs from 1989 to 1994. He furthered his education at Barking College, obtaining City & Guilds 2240 Electronic Servicing Level 1 & 2 in 1998. Additionally, he completed a Diploma in CMI Level 5 Management and Leadership at West Herts College from 2019 to 2021, equipping him with essential management skills relevant to his current role.
Technical Skills and Certifications
Mark Frempong possesses a solid foundation in electronics and technical servicing, having completed City & Guilds 2240 Electronic Servicing Level 1 & 2. His extensive experience as a Field Service Technician has equipped him with practical skills in troubleshooting and maintaining electronic systems. His management diploma further complements his technical abilities, allowing him to effectively lead service teams and manage operations.