Terry Hillsden
About Terry Hillsden
Terry Hillsden is a Technical Support Specialist at Smiths Detection in Hemel Hempstead, England, where he has worked since 2001. He has extensive experience in technical support and field service management, having previously worked as a Field Service Engineer and Regional Service Manager.
Work at Smiths Detection
Terry Hillsden has been employed at Smiths Detection as a Technical Support Specialist since 2001. Over the course of 23 years, he has developed expertise in providing technical support for various X-ray and inspection systems. His role involves working with a diverse client base, including regional airports, the Ministry of Justice, and major air cargo companies such as UPS and FedEx. Hillsden collaborates closely with program and logistics managers to ensure the successful execution of projects.
Previous Experience at Cleco Systems
Before joining Smiths Detection, Terry Hillsden worked at Cleco Systems as a Field Service Engineer from 2000 to 2001. In this role, he gained valuable experience in the field, contributing to his technical knowledge and skills. His time at Cleco Systems provided a foundation for his subsequent career in technical support and service management.
Education and Expertise
Terry Hillsden studied at Havering Technical College from 1987 to 1991, where he achieved a City and Guilds qualification in Mechanical Engineering. He also attended Barking and Dagenham College, earning an ONC in Electrical and Electronics Engineering. His educational background equips him with a strong technical foundation, which he applies in his current role. Additionally, he has full SC clearance, enabling him to work on sensitive projects and sites.
Role as Regional Service Manager
From 2005 to 2010, Terry Hillsden held the position of Regional Service Manager at Smiths Detection. In this capacity, he was responsible for organizing the workloads of field service engineers and planning maintenance schedules for various X-ray and inspection systems. This role enhanced his leadership skills and provided him with experience in managing service operations.
Technical Support Responsibilities
In his current role as a Technical Support Specialist, Terry Hillsden provides technical assistance to customers, field service engineers, and the sales team. His responsibilities include troubleshooting issues, offering solutions, and ensuring that clients receive the necessary support for their equipment. His collaborative approach helps maintain strong relationships with clients and contributes to the overall success of the projects he is involved in.