Alexandra Diamond
About Alexandra Diamond
Alexandra Diamond is the Manager of Customer Success for Fortune 500 and Strategic Enterprise at Snappy, where she leads a team focused on large customer portfolios. She has a background in recruitment consulting and has held various roles in customer success since joining Snappy in 2019.
Current Role at Snappy
Alexandra Diamond serves as the Manager of Customer Success for Fortune 500 and Strategic Enterprise at Snappy. In this role, she leads a team of Customer Success Managers (CSMs) who focus on managing portfolios for Fortune 500 companies and large enterprises. Alexandra has been with Snappy since 2019, progressing through various positions including Customer Success Manager and Senior Manager, Customer Success. Her tenure at Snappy has allowed her to develop a deep understanding of client needs and team dynamics.
Previous Experience in Customer Success
Prior to her current position, Alexandra worked as a Senior Manager of Customer Success at Snappy from 2020 to 2023. She initially joined Snappy as a Customer Success Manager in 2019. Her experience in customer success has been instrumental in shaping her leadership style and approach to client relations. Alexandra's focus on team and client satisfaction has been a consistent theme throughout her career.
Background in Recruitment Consulting
Before transitioning to customer success, Alexandra Diamond gained valuable experience in recruitment consulting. She worked at Huxley as a Recruitment Consultant specializing in DevOps and IT Infrastructure from 2016 to 2019. Additionally, she served as an Associate Recruitment Consultant focusing on IT Security and Infrastructure from 2015 to 2016. This background provided her with insights into the IT sector, enhancing her skills in client engagement and relationship management.
Educational Background
Alexandra Diamond earned her Bachelor's Degree from Cornell University, where she studied at the School of Hotel Administration from 2011 to 2015. During her time at Cornell, she also served as a Teaching Assistant for Managerial Accounting in 2014. Her educational background has contributed to her analytical skills and understanding of business operations, which are essential in her current role.
Early Career and Internships
Alexandra's early career included various roles that contributed to her diverse skill set. She worked as an intern at Ovation Corporate Travel in 2014 and held a position as an Editor and Junior Agent at Skylark for three months in 2015. These experiences provided her with foundational skills in communication and project management, which have been beneficial in her subsequent roles in customer success and recruitment.