Ben Mikelberg
About Ben Mikelberg
Ben Mikelberg is a Customer Care Professional with extensive experience in customer support and the entertainment industry. He has worked in various roles, including as a show writer and stage manager, and holds a Master of Fine Arts in Creative Writing.
Work at Snappy
Ben Mikelberg has been employed at Snappy as a Customer Care Professional since 2021. In this role, he utilizes his extensive experience in customer support to enhance client satisfaction and address inquiries effectively. His background in various customer-facing positions has equipped him with the skills necessary to manage customer interactions efficiently.
Previous Experience in Customer Support
Prior to his current role, Ben worked as a Customer Support Professional at Verizon from 2020 to 2021. His responsibilities included assisting customers with technical issues and service inquiries. Additionally, he served as a Retail Specialist at GameStop from 2017 to 2018, where he engaged with customers and facilitated sales transactions.
Theatrical and Creative Background
Ben has a strong background in theatre, having participated in various theatrical productions. His experience includes roles such as Show Writer at Mad Cow Theatre from 2020 to 2021 and a Show Writer Intern at The Walt Disney Company from 2018 to 2019. He has developed expertise in comedy development, storytelling, and scriptwriting, which informs his creative endeavors.
Education and Expertise
Ben holds a Master of Fine Arts (MFA) in Creative Writing from Full Sail University, which he completed in 2018. He also earned a Bachelor's Degree in Creative Writing and Theatre from the State University of New York College at Oswego in 2015. His education has provided him with a solid foundation in narrative development and production coordination.
Diverse Work History
Ben's work history includes a variety of roles across different industries. He has experience as a Merchandise/Food and Beverage Cast Member at Walt Disney World, a Team Lead at Sears, and a Production Intern at both Nassau County and Solar Productions Ltd. His diverse experiences contribute to his comprehensive understanding of customer service, production, and creative processes.