Carolina Santrovitsch
About Carolina Santrovitsch
Carolina Santrovitsch is a Strategic Customer Success Manager with extensive experience in customer success roles, currently working at Snappy since 2024. She has a background in international relations and has held various positions in customer success and research analysis.
Current Role at Snappy
Carolina Santrovitsch serves as a Strategic Customer Success Manager at Snappy, a position she has held since 2024. In this role, she is responsible for ensuring customer satisfaction and success through strategic engagement and support. Her work is conducted remotely from Charlotte, North Carolina. This position follows her previous roles at Snappy, where she developed her expertise in customer success management.
Previous Experience at Snappy
Prior to her current role, Carolina Santrovitsch worked at Snappy in various capacities. She served as an Enterprise Customer Success Manager from 2021 to 2022, focusing on large enterprise accounts. Following this, she was promoted to Team Lead, Customer Success, where she managed a team and enhanced customer engagement strategies from 2022 to 2024. Her experience at Snappy has contributed to her growth in customer success management.
Experience at Ethnographic Edge LLP
Carolina Santrovitsch worked as a Research Associate/Risk Analyst at Ethnographic Edge LLP from 2016 to 2017. During her time in this role, she conducted research and analysis to support the firm's projects. This experience provided her with valuable skills in research methodology and risk assessment, which she has applied in her subsequent roles.
Background with the Brazilian Ministry of Foreign Affairs
From 2015 to 2019, Carolina Santrovitsch served as a Consular Agent at the Brazilian Ministry of Foreign Affairs (Itamaraty) in the Greater New York City Area. In this role, she handled various consular duties and provided assistance to Brazilian citizens abroad. This position allowed her to gain insights into international relations and diplomacy.
Education in International Relations
Carolina Santrovitsch earned her Bachelor of Science in International Relations and Diplomacy from Mercy University, completing her studies from 2014 to 2019. This academic background has equipped her with a solid foundation in international affairs, policy analysis, and diplomatic practices, which she has leveraged throughout her career.