Elena Saxton
About Elena Saxton
Elena Saxton is a Senior Onboarding Customer Success Manager currently working at Snappy, where she has been employed since 2024. She has a diverse background in donor development and customer success, having previously held various roles at Orbis International and Snappy, and holds a Master's degree in Public Policy from the University of Sydney.
Current Role at Snappy
Elena Saxton serves as the Senior Onboarding Customer Success Manager at Snappy, a position she has held since 2024. In this role, she focuses on enhancing the onboarding experience for new clients, ensuring they receive the necessary support and resources to maximize their use of Snappy's services. Her responsibilities include developing onboarding strategies and collaborating with cross-functional teams to improve customer satisfaction.
Previous Experience at Snappy
Prior to her current role, Elena worked at Snappy as a Customer Success Manager from 2022 to 2023. In this capacity, she was responsible for managing customer relationships and providing ongoing support to ensure client needs were met. Her experience at Snappy has contributed to her expertise in customer success and onboarding processes.
Experience at Orbis International
Elena Saxton has extensive experience with Orbis International, where she held multiple roles from 2017 to 2022. She began as a Coordinator in Donor Development, then progressed to Associate and later Manager in the same department. Her work involved engaging with donors and developing strategies to enhance fundraising efforts. This experience provided her with a strong foundation in donor relations and development.
Educational Background
Elena studied at the University of Sydney, where she earned a Master’s Degree in Public Policy from 2017 to 2018. She also completed her Bachelor of Arts (B.A.) in Geography and Religious Studies at the same institution from 2012 to 2015. Additionally, she studied at the University of Washington, where she further pursued her interest in Geography and Religious Studies, obtaining another Bachelor’s Degree from 2013 to 2014.
Internship Experience
Elena has gained valuable experience through various internships. In 2016, she worked as a Major Gifts Intern at Doctors Without Borders/Médecins Sans Frontières (MSF) in New York, where she supported fundraising initiatives. She also interned at Médecins sans Frontières Australia as a Direct Marketing Intern in 2017 and served as a Visitor Services Host at The National September 11 Memorial & Museum, both of which provided her with insights into nonprofit operations and visitor engagement.