Jillian Giannelli
About Jillian Giannelli
Jillian Giannelli serves as the Director of Customer Experience at Snappy Gifts, bringing extensive experience in customer service and management from her previous roles at Domio and other companies.
Current Role at Snappy Gifts
Jillian Giannelli serves as the Director of Customer Experience at Snappy Gifts. She has held this position since 2020 and operates from the Greater New York City Area. In this role, she focuses on enhancing customer satisfaction and streamlining the overall customer journey.
Previous Experience at Domio
Jillian Giannelli worked at Domio in various capacities. She began as a Guest Experience Specialist for seven months in 2017, then transitioned to Guest Experience Manager for nine months in 2018. Following that, she served as the Director of Guest Experience from 2018 to 2020, contributing to the company's customer service strategies.
Background in Sales and Management
Prior to her roles at Domio, Jillian Giannelli was the Regional Sales Manager at StudentCity.com from 2014 to 2017. In this position, she managed sales operations and regional strategies. Her experience in sales complements her customer experience expertise.
Internship Experience
Jillian Giannelli has a diverse internship background. She interned at Hearst Magazines in 2011 for three months, at SiriusXM as a Howard Stern Intern in 2012 for four months, and at Viacom as a Production Management Intern in 2012 for four months. These internships provided her with foundational skills in human resources and production management.
Education and Qualifications
Jillian Giannelli studied at the University of Massachusetts Amherst, where she earned a Bachelor of Science (B.S.) degree in Communications from 2008 to 2012. She also completed her secondary education at Ardsley High School, which laid the groundwork for her further studies.