Suraj Arora
About Suraj Arora
Suraj Arora serves as the VP of the Client Success Organization at Snappy, where he focuses on enhancing customer experience in a remote work environment. He has a diverse background in customer success and professional services, having held leadership roles at several companies including Medallia, Wrike, and FORME.
Current Role at Snappy
Suraj Arora serves as the Vice President of the Client Success Organization at Snappy. In this role, he oversees key areas including Onboarding, Customer Success, and Product Support. His focus is on enhancing the customer experience, particularly in the context of a rapidly evolving remote work environment. He has been with Snappy since 2023.
Professional Experience
Prior to his current position, Suraj Arora held various roles in customer success and professional services. He worked at Medallia from 2014 to 2018, where he progressed from Manager to Senior Manager, leading the expansion of the post-sales team significantly. He then served as Sr Director at Wrike from 2019 to 2022, playing a crucial role in the company's revenue growth and acquisition by Citrix. His most recent position before Snappy was as VP at FORME from 2022 to 2023.
Educational Background
Suraj Arora holds a Bachelor’s Degree in Business Administration and Information Systems from the USC Marshall School of Business. He furthered his education by obtaining a Master of Business Administration (M.B.A.) from UCLA Anderson School of Management. His academic background supports his expertise in customer success and business strategy.
Key Achievements
Throughout his career, Suraj Arora has made significant contributions to various organizations. At Medallia, he led the growth of the post-sales success team from 30 to over 350 employees, which played a role in the company's public offering in 2019. At Wrike, he was instrumental in transforming the post-sales ecosystem, contributing to substantial revenue growth and the company's acquisition by Citrix for $2.25 billion. Additionally, he was key in launching Forme Life's flagship product, which led to the company's initial public offering in early 2023.
Expertise in Customer Success
Suraj Arora possesses functional expertise in voice of the customer programs. This involves integrating customer feedback into strategic decision-making processes to enhance overall customer satisfaction. His extensive experience in customer success roles has equipped him with the skills necessary to drive customer engagement and retention.