Ankur Parekh
About Ankur Parekh
Ankur Parekh is a Technical Documentation Manager with extensive experience in creating and managing documentation systems. He has worked at notable companies including 2Wire, Google, Cisco, and currently SnapLogic, utilizing a variety of tools and technologies to enhance content delivery.
Work at SnapLogic
Ankur Parekh has served as the Technical Documentation Manager at SnapLogic since 2017. In this role, he has focused on building documentation programs and quality control systems to enhance content delivery. He has also performed content analysis and audits to track documentation metrics, such as usage and view times. His leadership in documentation has contributed to the overall effectiveness of SnapLogic's technical communication.
Previous Experience at 2Wire and Google
Before joining SnapLogic, Ankur Parekh worked at 2Wire, which was acquired by Pace Plc, from 2004 to 2011 as a Technical Writer/Manager. He created knowledge management systems using platforms like Confluence wiki. He also held the position of Consulting Technical Writer III at Google for a brief period in 2011 to 2012, where he contributed to technical documentation efforts.
Education and Expertise
Ankur Parekh holds a Post Graduate Diploma in Journalism from the Symbiosis Institute of Mass Communication, which he completed in 2005. He later earned an MBA in Information Management Systems from the International Technological University between 2011 and 2013. Additionally, he has a Bachelor of Commerce degree from Pune University, where he studied with a minor in English and Marketing.
Technical Skills and Tools
Ankur Parekh is proficient in various technical tools and languages. He utilizes software such as FrameMaker, RoboHelp, Confluence, and Zendesk, among others. He is skilled in HTML, XML, and CSS, and is familiar with operating systems including Mac, Windows, and UNIX. His technical adaptability spans multiple domains, including mobile ad-tech, networking, cloud, virtualization, semiconductor, internet, and ecommerce.
Achievements in Documentation Management
Throughout his career, Ankur Parekh has led teams of technical writers to support significant product growth, with products increasing from $100 million to $500 million. He has developed a UI/UX content strategy that includes interactive help systems and implemented solutions like Zendesk CRM tools to optimize support costs.