Benson Ho
About Benson Ho
Benson Ho is a Senior Customer Success Manager at SnapLogic, with a diverse background in customer success and sales roles across various companies in the San Francisco Bay Area. He has over 20 years of experience in the technology sector, having held positions at Acteva, Demandforce, Clarabridge, New Relic, and Samsara.
Current Role at SnapLogic
Benson Ho serves as a Senior Customer Success Manager at SnapLogic, a position he has held since 2024. In this role, he focuses on ensuring customer satisfaction and success by leveraging SnapLogic's integration platform. His responsibilities include managing customer relationships and driving product adoption to meet client needs.
Previous Experience in Customer Success
Prior to his current role, Benson Ho worked at several companies in customer success positions. He was a Strategic Customer Success Manager at Samsara from 2021 to 2024, where he contributed to customer engagement strategies. Before that, he spent seven years as a Senior Customer Success Manager at New Relic, Inc., from 2014 to 2021, enhancing customer experiences and retention.
Career Path in Technology and Consulting
Benson Ho's career began in consulting at Celerity Consulting Group, where he worked as a Consultant from 2002 to 2003. He then transitioned to technical support at Micromuse - IBM for nearly a year. His experience also includes roles at Acteva, where he served both as a Client Services Manager and a Senior Solutions Architect, and at Demandforce as an Enterprise Sales Engineer.
Educational Background
Benson Ho earned a Bachelor's Degree in Business Administration and Management from the University of the Pacific - Eberhardt School of Business. His education has provided a foundation for his extensive career in customer success and technology.