Jacques Groleau
About Jacques Groleau
Jacques Groleau serves as the Director of Customer Success, East at SnapLogic, where he focuses on enhancing customer value using lean six sigma methodologies. He has extensive experience in customer success roles across various companies, including Bird, Twilio, and Verizon.
Current Role at SnapLogic
Jacques Groleau serves as the Director of Customer Success, East at SnapLogic. He has held this position since 2024 and is based in Charleston, South Carolina. In this role, he leads a team of onboarding managers who are responsible for the early phase of the post-sales customer journey. His focus is on enhancing customer value and satisfaction through effective onboarding processes.
Previous Experience at Bird
Prior to his current role, Jacques Groleau worked at Bird as the Global Director of Customer Onboarding from 2023 to 2024. During his tenure, he was responsible for overseeing customer onboarding strategies and improving customer experiences. He also held the position of Global Director of Customer Success at Bird from 2022 to 2023, where he focused on customer success initiatives.
Career Background in Customer Success
Jacques Groleau has extensive experience in customer success roles across various organizations. He served as the Regional Manager for Customer Success at Twilio from 2019 to 2022, where he managed customer relationships in the US East region. He also worked as a Customer Success Director at CallMiner from 2017 to 2019, contributing to customer engagement and retention strategies.
Education and Qualifications
Jacques Groleau earned a Bachelor of Arts in Business Management from Saint Leo University. His educational background provides a foundation for his career in customer success and management, equipping him with the necessary skills to lead teams and enhance customer experiences.
Expertise in Lean Six Sigma Methodologies
Jacques Groleau utilizes Lean Six Sigma methodologies to improve customer value and satisfaction. His expertise in these methodologies allows him to streamline processes and enhance operational efficiency within customer success teams, contributing to better customer outcomes.