Jean Mathews
About Jean Mathews
Jean Mathews serves as the Manager of Customer Success for the East region at SnapLogic, bringing over 15 years of experience in the Software-as-a-Service industry. Previously, he held various roles at Planful and has a strong background in customer relationship management and user experience enhancement.
Current Role at SnapLogic
Jean Mathews serves as the Manager of Customer Success for the East region at SnapLogic. In this role, she manages a team of Customer Success Managers, focusing on enhancing customer relationships and ensuring satisfaction. She has been in this position since 2023.
Previous Experience at SnapLogic
Prior to her current role, Jean Mathews worked at SnapLogic as a Senior Customer Success Manager from 2021 to 2023. During her tenure, she contributed to customer engagement and success strategies, fostering strong relationships with enterprise clients.
Career Background at Planful
Jean Mathews has extensive experience at Planful, where she held multiple roles over a span of nine years. She served as a Customer Success (Enterprise CSM) from 2016 to 2021, a Senior Technical Account Manager from 2012 to 2016, and a Project Manager from 2006 to 2010. Additionally, she worked as a Solution Architect from 2010 to 2012, all based in Morgantown, West Virginia, and Ponca City, Oklahoma.
Educational Background
Jean Mathews holds a Bachelor of Technology in Information Technology from Anna University Chennai, which she completed from 1998 to 2002. She also earned a Master of Business Administration in E-Commerce from Oklahoma Christian University, studying from 2005 to 2006.
Customer Success Expertise
With 15 years of experience in the Software-as-a-Service (SaaS) sector, Jean Mathews specializes in enterprise customer success. She is passionate about advocating for customer needs, focusing on product enhancements and improving user experiences. Her exceptional customer relationship skills have earned her recognition, including being voted as the 'Favorite person' by customers.